| Address: | 505/A, LAXMI APARTMENT, M. G. CROSS ROAD 4, KANDIVALI WEST, MUMBAI -400 067 |
Sir,
REGRET REGRET REGRET
I am really shocked & surprise to listen your resolution towards your failure to repair my Hitachi fridge.
They have collected huge amount towards repair my original Japan made Hitachi fridge., amount of Rs.8500/-.
They have replaced very vital parts of the fridge and replaced with inferior and second-hand part, COMPRESSOR.
They took three months but failed to repair it.
They sent two technicians several times, all the time they did some trial & error with the fridge but completely failed to repair it.
Their all the attempts of repair lasted not more than a week and cooling come down to almost zero.
They have converted my fridge into a junk piece.
Now, they told me to contact HITACHI. I called them by paying Rs.500/- as their visiting charges, I sent them the bill for the same.
Hitachi technician clearly told me, the company will not fit PCB in duplicate, sub-standard, other co's parts, if we want to repair it, it will cost huge amount, equivalent to cost of new fridge of any good brand like LG, SAMSUNG, WHILPOOL etc.
Though, since they wanted to the quotation, I told Hitachi repairer to send the actual cost of repair with necessary replace of original parts of HITACHI.
Hitachi sent me the repair estimate of Rs.25, 370/- under the email that I have forwarded to them.
Yesterday, a lady from URBAN COMPANY called me and gave surprising and shocking solution:
I should repair the fridge with whopping cost of Rs.25, 370/- plus Rs.500/- already spent for their visit.
When I get the invoice for the payment from them after the repair, I should sent them a request so that they will take decision to refund the amount paid to them by me or Rs.10, 000/- at most would be refunded to me!!!
what a shocking decision... they failed to repair my fridge, now they are dictating their term that if i want my money back, i should spend another 25, 370/- compulsorily so they will consider the refund of amount paid to them!!! there is a big uncertainty that they may find some other fault loophole and won't refund at all. so i am compelled to spend whopping 35, 000/- to repair a decade old fridge!!! wow what a mockery!!!
secondly, how can they compel me to spend huge amount first to get refund of failed repair by them and faulty parts replaced???
now, since they made my original japan made fridge into junk piece, they miserably failed to repair it after multiple attempts taking long three months and its my own fridge, what right they have to dictate me to get it repair, if i want refund from them ???
here, they presume that i am having all money at my disposable that i keep spending in the manner they like!!!
legally, morally, ethically they have absolute no right to hold on my money given to them for repair or dictate any terms to refund me the same, when they totally and miserably failed to repair rather made it a mess!!!
hope they are being company with sensible person must be at helm, put oneself at my place and think twice how far they are right in your this absurd, irrational decision??
please get refund of my amount at the earliest, nothing else i want from them, not an advice nor help to repair.
it is my fridge and it is my prerogative to decide now what i should do with the said fridge that they have made a junk piece.
lastly, if they fail to refund, i will expose them in all social medias, news papers for their dirty policy and ethics and also reserve my right to sue them to recover with compensation for such a long harassment mooted to a senior citizen like me who may be older than their father. needless to add that will be entire at their cost as to the consequences that piece note very seriously.
i either fight long battle or settle, it is their call, hope better sense prevail.
HEMANT GUNDERIA
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