[Resolved]  Urban Company — Horrible Customer Care and very unprofessional with painting project

Website:Urban Company

Where do I start... Day 1- Team did not come and called to postpone for a day. Day 2- new team assigned but materials sent by the warehouse were incorrect.
Day 3 and 4- I kept waiting for tha texture wall painting worker but no one turned up and Supervisor found mismatch in two boxes of colour with same colour codes on top. So another exchange request was placed for the material. All this while, UC customer care did not call back even once after raising 6 complaints from their app. On the contrary, on day 1, they were calling me within 2 minutes as I had to make the complete 100% payment in advance. Once it was made, they have ignored all my calls and made me suffer. The job was supposed to finish in 5 days as per the estimate given by the so-called painting expert and today is day 5 and my single room is not finished yet. I am feeling stuck and helpless as there is no Customer care number or email to even contact them. Will certainly file a complaint in the Consumer Forum if the work is not finished as per my satisfaction after going through this harrowing experience.
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Oct 16, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2021
Urban Company Customer Care's response
Hi Kriti,

Sincere apologies for the experience you had with us! We absolutely want to take a closer look. A representative is getting on a call shortly to discuss and help resolve your concern.

Regards, Team UrbanCompany
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    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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