Urban Company — Immediate Exchange Required for Native RO 5L

Urban Company — Immediate Exchange Required for Native RO 5L

S sangasunil from Hyderabad, Telangana Oct 13, 2026 Oct 23, 2026 This thread was updated on Oct 23, 2026

I recently received a Native RO 5L Water Purifier and have been trying for the past 2–3 days to exchange it for the 8L model. I am willing to pay the applicable price difference. Despite repeated attempts, I have received no response to my email, and there is no effective phone support available. This lack of after-sales service is unacceptable. Please contact me immediately and arrange the exchange. If I do not receive a prompt resolution, I will formally escalate the matter through the National Consumer Helpline and the appropriate consumer-protection forum, including the complete record of my unanswered communications. Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Verified Support Oct 23, 2026 Urban Company Customer Care's response Hi Sunil, we regret the lack of response to your exchange request for the Native 5L purifier, despite your repeated attempts to reach our team. We understand your request to upgrade to the 8L model by paying the applicable price difference and have escalated the matter for priority attention. Our team will review your concern and assist you further.
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