Urban Company — Incomplete job

Address:

Chennai

Hi

I'm writing this email with so much of stress. I'm mother of two kids. My toddler is 8 months old. I booked a technician for refrigerator.
Since my refrigerator wasn't working. It's double door fridge. Freezer was working fine. I was managing having milk atleast for my kids. Now after the visit my fridge is completely dead.

When technician left, he advised to leave the fridge off for 24hrs. I did. Water drained out from my refrigerator. Then turned on. Until now it's not working. Me without fridge I couldn't do anything. Atleast freezer was working I was able to mangae now it's completely gone.
I called the same technician for past two days. He keeps saying he would come at 2pm and then no one turned up then he said he'll come by 4pm yesterday. Today he said by 1st thing in morning he'll come but now it's 6pm no one came. I left with no help even after I paid all my bills to urban clap. These false promises are actually put me to stress where I keep waiting for someone to fix and they don't turn up. Atleast he must tel me whether he could fix or not. Why he has to leave me like this. Atleast I was able to manage before just with freezer now nothing works. Inspite on all this technician keeps giving me many appointments and time but he never turns up.

Kindly look into this issue.

Regards
B Sumitra
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