Urban Company — Issue with TV Repair

Urban Company — Issue with TV Repair

S SumeetNarang from Gurgaon, Haryana Feb 21, 2024 Feb 25, 2024 This thread was updated on Feb 25, 2024

I got my Samsung LET 40'' TV motherboard repaired. The Urban company technician took the TV to his workshop and delivered back after 5 days. However, the issue cane back. I again raised a revisit from the technician and he again took the TV to his workshop. This time he delivered back the TV after 12 days. However, immediately after the repair, a new issue of backlight started to appear and the TV screen becomes black. Urban company is asking more money now for repair of this issue. It is an issue of completely mishandling by the technician and Urban company should take responsibility of this issue. +1 photos Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Verified Support Feb 22, 2024 Urban Company Customer Care's response Hi Sumeet, We got this checked with our team. Since this is an out-of-warranty case, we won't be able to cater to it. We apologize for the inconvenience caused. Having said this, we'll have your feedback shared with our concerned team so that we can provide you with a better experience henceforth! Regards, Team Urban Company Feb 25, 2024 Updated by SumeetNarang Understand it is out of warranty. But the new issue has occurred only because of the mishandling by the technician. Request you to please investigate further.
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