Urban Company — Kent RO repair warranty

Address:

Kharghar Navi Mumbai

Hi
on 28th July when i have Booked UC professional for my RO repair. Mr. Amar Sigh ( professional name) .He visited and done the service. he changed my both filter.
I have also taken warranty for 3 month provide by UC. My machine got shut down again on 2nd oct . i lodged complaint to UC team and they assigned a professional (Not the older one). the next guys refused to come as he told it is a warranty case so he will not do. I raised this issue with UC team and they have assigned a new professional Mr. Abhijit Thakur.
since 7th Oct my RO has not been repaired and i am calling everyday UC team everyday i get assurance to rectify in 24/48 hr. but not done yet.
Everyday they are giving new excuses and alibies. I am taking to Neha Aggarwal case manager from UC team.

I am foretasted and disappointed totally I don't no How to reach the Company Owner or senior management to address the my issue.

Please help