| Address: | Mayur Vihar Phase 1, Delhi - 110091 |
Dear Team,
Greetings..!!
This is reference to one of the TV repair service I requested from Urban Company on 15th October 2021. My TV do no not have any concern earlier and trusting on the Service o[censored]rban Company I call on customer care and request the service. This my 1st time service from UC, I think this is the biggest Mistake on my life that I have not trust on the local repair company who are known to me and also are available near to my house.
Here is the details of the Service and mean the time I have called to the customer Care many times and even the Service manage on the personal mobile number and WhatsApp what he given to me during the repair Service.
15/10/2021 - Service requested on Urban Company for Home Service
15/10/2021 – Call booked by UC in the name of Mr. Randhir Singh
15/10/2021 – Technician Came to home, do some minor checkup and taken the TV to his Service center. Assuring to return on 16th Oct. 2021
17/10/2021 – I personally visited the Service Centre to know the status, as there is no response from the Technician / delay in TV delivery
21/10/2021 – TV delivered @my home, not connected /verified by the technician @ my home, just asked to check and report if any concern.
21/10/2021 – I have connected the tv and checked not connecting but the display was there, I connected my laptop also no response on screen
21/10/2021 – Technician called up and reported on the concern over pictures on WhatsApp. (Attached for your reference)
21/10/2021 – Technician confirmed to visit and re-solve the minor issue in next few days as he was busy somewhere.
25/10 /2021 – feedback on UC site, Rating 1 so that I can get a support on the concern.
25/12/2021 – On each call the technician report some reason that he was in trouble in legal matter, his bike has some problem/ he is Out of Station, So finally I call Urban Clap for support, And came to know that I can request for re-visit and if the technician not came than they can arrange someone from UC.
25/12/2021 – Finally the Technical came to my House who repaired earlier and taken the TV after doing some preliminary I/O check, he assured delivery in Next Two hour as there is some minor concern.
26/12/2021 – I Personally visited the Service Centre to check and the Technician told me there is some sound is and he will check and deliver by evening.
26/12/2021 & 27/12/2021– Called to Urban Company Customer care for immediate help / assign someone else might be the Technician have not enough experience and he may damage my TV after so many hit and trial / experiment .
28/12/2021 – UC executive called my expecting two days delay as the technical is out of station and ready to provide a TV as a backup / standby.
Since than the TV is not repaired and return to me, I called many times the UC customer care, reported many times over WhatsApp Chart, Visited the local Service Company on 26/12, call the technician on personal mobile no given to me as he is not responding on the number over Urban Company Android App.
The TV is not repaired yet and on UC App it is showing the warranty is valid till 15th January, How this is possible? Might be the Technician is looking for an opportunity to somehow extend this scenario till 15th Jan 2022 then he will through the TV @ my home and that time I have nothing to claim and if asked for a second service might be the TV was not serviceable as he had done many experiment on the same.
Requested to look into the matter to arrange a quick support on this matter.
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