I had booked 'Full home-Essential Package'(for empty house) 3 BHK, thorough cleaning for 0830 hrs on 2nd Sept'2020. For booking this work I had pre-paid Rs 499/-to 'Urban Coy.'Urban Coy. had sub-contracted the work to one 'Maa Pramila Enterprise' who are based in New Delhi. Two workers arrived at 0950 hrs, & they commc'd cleaning of the Master bathroom at 1005 hrs.
Everything was fine, I had given the two workers 2 ladders to facilitate work.
However we saw(My wife & I)that the two workers were utilising the same chemical for cleaning the wooden floors/Windows/Bathroom tiles & appliances.We reckoned it was some kind of detergent.However when they started utilising the same chemical on the italian marble in the living room, we saw that the italian marble was losing its gloss/polish.We immediately told them to stop, & we called their office in New Delhi.One Mr Shiv kumar of 'Maa Pramila Enterprise' told one of the workers to purchase a scrubber for fine scraping to apply on the affected parts of the Italian marble.Since it was 1600 hrs(4 PM) & we had been at site since 0800 hrs, we said we could resume the work next day morning, i.e. 3rd Sept'20 morning.
I feel the two young workers, did not have adequate training in the use of chemicals for cleaning.
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