[Resolved] Urban Company — mattress cleaning done on friday, 21st august

Princy15

Aug 23, 2020

Address: Gurgaon, Gurgaon

I recently opted for service for sofa and mattress cleaning. After cleaning, the mattress started smelling so bad that we cannot stand in the same room where it is kept, I have puked three times since last evening because of this terrible smell. My whole flat is smelling horrible. I am not sure if I ever would want to sleep on the same mattress, I already have acute skin problems.
My mattress is Kurlon Convenio, for king size bed and I bought it in INR 23000.
I am totally disappointed with the service and not sure if I will take another chance with them.
I want these guys to come and take this mattress along with them and refund me the complete amount of the mattress.

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Aug 9, 2021

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

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Urban Company Customer Care

Aug 24, 2020

Verified Support

Hi Sir/Ma'am

We apologize for the inconvenience.

We would like to apprise you that we could not find any details.

Kindly share your registered contact number/Email ID with Urban Company to proceed on the matter.

We would request you to please write to us at [protected]@urbanclap.com with the subject line '3083460'

Looking forward to your response.

Thanks and regards,
Team UrbanCompany