Urban Company — Microwave oven

roopam1303

Sep 9, 2021

Address:

4maa residency,nri layout,, Nri layout

I have requested a cleaning service for my microwave and once they cleaned i am unable to start it.
There is a electric spark coming when I want to use.
I have escalated it to them but still they have nor resolved.
They asked me to bookk for service and will refund that amount.
Later a professional came and he went after checking as he has to buy some parts.
I am regirousely calling them but they say wll get back soon.
Since 4 days I am waiting and no call on my problem to rectify solution.

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Urban Company customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2021

Urban Company Customer Care's response Hi Roopam,

Sincere apologies for the experience you had with us! We absolutely want to take a closer look. A representative is getting on a call shortly to discuss and help resolve your concern.

Regards,
Team UrbanCompany.

Sep 12, 2021

Updated by roopam1303 They only call and confirm that service will resuke on Sunday but again in morning they have postponed the service for Monday ans this game they are playing from many days.
People don't trust ans waste your money on this company.
Its very much mental harassment.
Dear legal team please take action on this company

Sep 12, 2021

Updated by roopam1303 Every day 1 person call and say will raise concerns to escalation team done.after that again 1 call and same talk.
More then 20 times I stated same problem to different different call center executives.
But none of them have come with solution in practical.
They just play a game.