My slot was for 4 pm, I was to leave home at 6 pm which was well informed to your beautician beforehand previous day as she was to pay visit twice for both days occasion. But she arrived at 6p.m. Therefore, I had no chance to reschedule .
She was constantly telling lies that she would reach in 5 minutes over more than 10 times having called her over phone. I was so helpless that i had to unwillingly forced to wait for your beautician to come and provide the services .
Due to the intentional delay made from her end of over 2.5 hrs and me missing my occasion of attending the barat ceremony of my family. I had to perform an important ritual at barat ceremony which got missed by just one person. Who is going to bare such irresponsible behaviour ? Such situation god forbiddingly may have raised to be a big feud and problem for me and my family and your worthless beautician. One has to be on time to provide for the advance booked services. It was me who handled the situation calmly as it was my priority to keep calm on such an important occasion for my family. But your beautician was so casual about the delay as if nothing happened and being late for over 2.5 hrs is normal for her.
I strictly want a written apology from the company as well as your beautician. And do state within the mail the actions taken over the beautician. As all our conversations here have ben documented for further course of action if my ask of you is not answered to my full satisfaction.
Lastly after the receipt of the mail and an hand written apology from your beautician. I would want the complete refund of the services.
Kindly take my unsatisfaction towards the services provided
by your company seriously. And amend your ways by taking suitable action. Awaiting for a quick response in hope this doesn't gets repeated with other clients. Was this information helpful? | 
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