| Address: | Bangalore, Karnataka, 560005 | | Website: | www.urbanclap.com |
On 4th March I used Urbanclap for transportation of household goods I sold to a friend in Mangalore. Goods were packed and sent to Mangalore by MM logistics referred by urban planet. By absolute criminal negligence my buyer recived goods in completely damaged condition because goods were transhipped many times and building material like steal rods and stones were co shipped in same truck where sofa, dining table, glass tables, double door fridge, washing machine were sent.
Service provider representative Mr. Abhilash was just plain rude and arrogant refusing to take any responsibility.
Urbanclap agreed that service provider has defaulted after seeing before and after pictures which we luckily took and said they are blacklisting service provider and they apologise on his behalf. That takes care of my damage of goods worth Rs 2 lacs plus 18750 paid as freight.
what Urbanclap escalation desk told me that they are just a contact provider and have no responsibility for service delivery by their suppliers.
Just for public to be careful and take note o[censored]rbanclap's absolute lack of any control on service provider's abuse of their clients. Was this information helpful? | 
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