Urban Company — Pathetic and Disgusting AC services | |
I can’t believe to have such a pathetic experience from Urbancompany I booked an AC service a month ago, as it was not cooling, at that time technician took around Rs7000. After 1 month same issue occurred no cooling, he came for a revisit on 29th July, repaired And again charged me with Rs7000 in name of other part, he completed his job work on 31st July and on the same night, again we get caught with the same issue, no cooling. I’m trying to get a helpline number of yours, which I’m unable to get. Please reach out to me, its levelling up my frustration level. Technician that came was damn slow & he is not able to satisfy and resolve the issue. Please arrange a revisit from a trained senior person and close it asap. Was this information helpful? | |
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Urban Company customer support has been notified about the posted complaint. Verified Support Aug 02, 2021 Urban Company Customer Care's response Hi Shivang, We are sorry that we were not able to meet your expectations. We have highlighted this to the relevant team to look into. We will be calling you at the earliest and will share a resolution with you. Regards, Team UrbanCompany Aug 18, 2021 Updated by ShivangM Can you reply?Urban company is big money sucker, what kind of pathetic services you offer. Im unable to recall a relax day of mine since I got my AC serviced from you. Every time you visit, you fix that issue temporary and make one more issue. I’m regretting my decision to call URBAN in COVID times, as your technician have visited my place multiple times and no issue resolved yet. One of your technician took my AC to his workshop for repair & since then my AC is behaving abnormally, you have made my AC an expirement (in order to make testings). From past 1 week, again my AC is not working. Please let me know, how you gonna resolve this issue or there can be a good solution, I’ll take an Annual Membership with you - and you keep doing your hit and trial on my AC, because as per you I’ve ample of time to spend on you and have ample money to spend on name of “Repairing”. It’s reaching heights, please let me know, how you are going to resolve it or else I need to file a complaint with Consumer Court. Thanks, Shivang  | |
 2 Comments | |
Comments
Urban company is big money sucker, what kind of pathetic services you offer. Im unable to recall a relax day of mine since I got my AC serviced from you.
Every time you visit, you fix that issue temporary and make one more issue. I’m regretting my decision to call URBAN in COVID times, as your technician have visited my place multiple times and no issue resolved yet.
One of your technician took my AC to his workshop for repair & since then my AC is behaving abnormally, you have made my AC an expirement (in order to make testings). From past 1 week, again my AC is not working. Please let me know, how you gonna resolve this issue or there can be a good solution, I’ll take an Annual Membership with you - and you keep doing your hit and trial on my AC, because as per you I’ve ample of time to spend on you and have ample money to spend on name of “Repairing”.
It’s reaching heights, please let me know, how you are going to resolve it or else I need to file a complaint with Consumer Court.
Thanks,
Shivang
Every time you visit, you fix that issue temporary and make one more issue. I’m regretting my decision to call URBAN in COVID times, as your technician have visited my place multiple times and no issue resolved yet.
One of your technician took my AC to his workshop for repair & since then my AC is behaving abnormally, you have made my AC an expirement (in order to make testings). From past 1 week, again my AC is not working. Please let me know, how you gonna resolve this issue or there can be a good solution, I’ll take an Annual Membership with you - and you keep doing your hit and trial on my AC, because as per you I’ve ample of time to spend on you and have ample money to spend on name of “Repairing”.
It’s reaching heights, please let me know, how you are going to resolve it or else I need to file a complaint with Consumer Court.
Thanks,
Shivang
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161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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So, is it CUSTOMER’s duty to chase Urbancompany to get a solution as we have spent a big money on name of AC service.
Please make me understand, what are your values in terms of CUSTOMER satisfaction. Why are you giving me an option to choose my time slot, when I’m not getting service at that time.
Do you really give a ### in satisfying your CUSTOMERs or just sending the automated responses.
Pathetic and Awful experience with Urbancompany.