[Resolved] Urban Company — Pathetic service as a result my ac is not working
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Birender Bist
Jul 25, 2021
Jul 26, 2021
This thread was updated on Jul 26, 2021
Actually I registered a booking regarding my ac which was cooling less sometimes on Saturday 17.07.2021. As per your tech need to refill the gas in liquid form and no other problem like pcb or compressure while there was no any gas leaking problem in my ac at that time but your tech 100% sure after fill the gas in liquid form and it will work like before. My fault was just that I did't check cooling after service due to busy my office work and I paid him . when I checked my ac, there was no cooling at all. Next day I checked again but same problem was there & then I saw my outdoor unit, It was not running like before. I contacted tech . and he said to me that I will come today or next day morning but he came after 3-4 days with other tech and they both checked the problem on guess work. first he changed all the indoor to outdoor wire and still the problem was not solved and they both are keep on checking on guess work and finally they said to me, your pcb is not working and it will be repaired or replaced. They also said to me, Urban charge for the same is 4000rs. We suggest that you get changed it from panasonic because you will get new pcb only 5000 Rs. Now I want that pls fixed my problem and reduced the payment of gas from my Final Invoice whatever will be made because gas refilling was not required. It's tech fault and he was working on guess work.
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Aug 29, 2021
Complaint marked as Resolved
Urban Company customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2021
Urban Company Customer Care's response Hi Birender,
We regret to hear about the experience you had with us. Please share your registered contact details on [protected]@urbancompany.com. Our team will be in touch to understand what went wrong and help you with the same.
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