Urban Company — Permanent rub mark over my microwave oven, floor and kitchen chimney

KausikBasu

from Panihati, West Bengal

Feb 5, 2023

Address:

416, Udyog Vihar III, Sector 20, Gurugram, Haryana- 122008

While cleaning my microwave oven, the person who cleaned has left permanent rub mark on my oven, on my kitchen floor, left scratch mark on kitchen chimney. I have raised a complaint in their app, but Urban Company said apart from waving off my cleaning charge they won't do anything. Also after the job was done instead of sharing proper receipt the company provided me a receipt of bathroom cleaning which they didn't do.

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Urban Company Customer Care

from Gurgaon, Haryana

Feb 5, 2023

Verified Support

Hi,

We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

Regards,
Team Urban Company

KausikBasu's [Complaint's author] reply, Feb 10, 2023

My mobile number is 96743 99770, I have raised this complaint after the job was done but you didn't resolve my issue.