[Resolved]  Urban Company — Plumbing/ Your helpline executives unprofessional response and behavior

Address:

302/B, Anubhav CHS, Plot no.84/85, sector-8, kopar khairne, navi mumbai-400709

Hi,
I used to trust Urbancompany with its services but it had proven me wrong as your employees have shown such disrespect to me who was your long time customer.
The actual problem- I had booked for a plumbing service on 20th July 2022, your professional came at around 9 in the morning and till evening 5 pm he couldn't solve the problem. The problem being simple as the concealed flush tank was not filling water. He said that some parts needed to be replaced, he went out and returned after more than an hour and still the problem remained. (He charged me Rs. 2500/- for the part which I bought at Rs. 800/- later.) As he showed incompetency i asked him to take up his other orders till then i will get the part and then will call him. Then he came but still the problem didn't go away. He said the part that I bought didn't fit. So I returned it.
So while leaving he broke one of the flush tank parts from the inside which we at home came to know when i booked for another plumber from your side the next day. But he too genuinely said he couldn't do it and took the charged money which is Rs. 369/- and left.
My point being, I had to stay home for them as my mother was alone at home but in spite of that my problem was not solved upon that your guy broke one of my parts and fixed the things in a jumbled way on 20th. Second, it cost me two days of job work as I had to stay home to attend them. And after all that the problem persists.
So now after all this mental torture, i seek help from your customer helpline. They heard everything and then said they will look after the issue but then after that you all forgot. Nobody seems bothered and no one cares about the issue I am facing and the kind of harassment you and your people are causing me.
Who is going to pay for the broken part, my two days' job work has piled up and my two days salary has just blown away and your people are telling me that they are refunding me Rs. 369/-. I want that refund but also the cost that it will take me to repair the broken part by your professional.
This is ridiculous from a brand like you. And if I don't see any help coming from your side I am willing to take this matter on a higher level and take it legally and I will make sure I get a refund for all my mental peace that you and your people have disturbed and damaged and also for the broken parts of my tank.
Thanks for such a wonderful lame experience.