We booked a service from Urban Company at 11.30 am today morning. The assigned professional turned up and was accompanied by one more person. The second person neither had any identification card nor was wearing his uniform.
When we requested for identification, the service professional rudely dismissed it and gave us petty excuses like the uniform wasn't washed. He told us that he has been in this business for a year and a half and no one has insisted on identification. He then left midway and promptly cancelled the booking from his end, when all we asked was identification that they both are registered professionals on Urban Company. Since we booked amidst the festive season, we have no slots available.
My concerns here are:
1. Asking for identification as a means of safety for us is not something out of the ordinary or a huge demand. It is a basic requirement which needs to be provided by any company providing at home services. The professional was rated a 4.92 on the website, which is completely opposite to the experience level we had.
2. A company like urban company operating all over India has no customer care number for us to reach promptly.
3. I spoke to the service executive via chat and requested for a call back. I explained the situation and he was helpful and understanding. He helped me cancel the booking and initiate a full refund. I have been reading certain reviews online about how the refund was never credited.
I hope the company takes this feedback into account, and our money is refunded to us. Was this information helpful? | 
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