Urban Company — Poor Service and Refusal to Rectify

UrbanCompany Lucknow is probably the shoddiest operations active. In just two separate sessions, I have dealt with the same below par work, irresponsible workers and clueless agents.

First, the work done was more damaging than unsatisfactory.
When we expressed disappointment, we were assured of a resolution.
When the follow-up appointment was cancelled without notice, we connected with the "help centre".
The agent was unaware of what had transpired and was uninformed on even the whereabouts of his service providers.
After setting a second follow-up appointment and a confirmation call with the worker, we have again a "no-show".
Not only has nobody shown up to finish the job they messed up, UrbanCompany has updated our app profile with an "issue resolved".
With such serious misbehaviour on their part, I expect a prompt response.
For an "established" enterprise like UrbanCompany, isn't this flawed functioning rather embarrassing?