[Resolved]  Urban Company — Recipient less refund than damage caused.

I booked toilet cleaning services at urban company. They damaged and broke my toilet seat. They initiated and processed a refund for 39000 but refund amount was reduced to 13000 which is very less compared to damage.they changed the service to ceiling fan cleaning which I had not ever booked.
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Feb 20, 2026
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2026
Urban Company Customer Care's response
Hi Eera,
We apologize for the inconvenience caused. We understand our team was in touch with you and has provided the best possible resolution to your concern. If you need any further assistance, please email us at [protected]@urbancompany.com and we will assist you promptly.
 
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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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