[Resolved] Urban Company — Refrigerator repair parts

Arif Ebrahim

from Alampur, Telangana

Jul 17, 2021

Address:

Rahul colony Toli chowki Hyderabad Telangana

My tenant Ms Shreyasi Som has booked the UC for her Refrigerator repair and a guy by name Mr Furdaus came today at 10.30am. According to him Relay n Overload protector needs to be changed and he was charging 700Rs apart from the service charge already paid I.e Rs 345. Now, my question is when the said part is available in the market for just 199, why UC is forcing her to pay 700? She even said that she will get the parts but he refused to use that. Don't you think you are cheating your valued customers??

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Aug 18, 2021

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2021

Urban Company Customer Care's response Hi Arif,

We're really sorry that you are experiencing this problem. We are getting this checked from the concerned team. Please be apprised a representative will get in touch with you to discuss and help resolve your concern.

Regards, UrbanCompany