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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We apologize for the inconvenience you had to go through. Please reach out to us through the help section on our app and the concerned team will connect with you right thereafter.
Regards,
Team Urban Company