Urban Company — Refund not received

Address:

Guwahati

I have booked for a chimney deep cleaning worth Rs. 1248.00. However the service provider performed basic cleaning as deep cleaning is not possible for the product we are having. It was a prepraid booking as there was no option of pay after service. I raised the issue and the company promised to refund me back Rs. 650 after after deduction of 598(cost of basic cleaning) from the amount I paid. As per their record amount has been refunded back to my bank account but I have not received anything. Everytime I complain they call me back and say foolish things. I just need my hard earned money back not their calls.