Urban Company — Regarding non-redemption of laser hair reduction sessions

Prachi8755

from Lucknow, Uttar Pradesh

Jul 5, 2023

Address:

Lucknow

I'm Prachi Rajput. I have purchased 3 session package in specific face part for chin of laser hair reduction for Rs. 3878/- on 26th April, 2023 at 1:24 PM and took my first session at 6:30 PM on same day. But the option for redemption for remaining sessions is not available there in my account. I have already complained about this. But still haven't found any solution even after 2 months. I am neither getting any call from doctor nor getting any reply. Kindly help me out and consider my problem immediately.

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Urban Company Customer Care

from Gurgaon, Haryana

Jul 7, 2023

Verified Support

Hi Prachi,
We apologize for any inconvenience caused. We strive to provide exceptional service experiences to our customers and are deeply sorry to hear that we fell short in your case. Your concern has been forwarded to our team and they will be reaching out to you shortly.
Regards, Team Urban Company