[Resolved]  Urban Company — Repair of AC under warranty not being done

I had paid for a deep AC service via Urban clap with Service professional " Mr. Dhilip" had come and attended the service. After he had done the service, within a week time the AC had started malfunctioning.

As the AC is under warranty provided by Urban clap I had applied for the service warranty to rectify the issue. The same professional had come last saturday 18th june and observed that there is a gas leak which was causing the malfunctioning. He told me that he has approached urban clap to process his repair for which the approval is yet to be provided.
Hide quoted text

He is complaining that urban clap is yet to provide him the reimbursement for the last repair work he has done and he is not ready to do the repair until urban clap provides jim the payment approval. For the past 3 days I have been trying urban clap on this and till now the issue is not resolved.Yesterday your complaint cell had told me that the issue will be resolved by today but still no action has been taken.

Why should a customer suffer due to lapse in the internal system issues at urban clap and their listed professional ?
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 1, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2022
Urban Company Customer Care's response
Hi Varun,
We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Our team will be in touch to understand what went wrong and help you with the same.
Regards, Urban Company
Complaint comments 
Share
Tweet

Comments

The issue is yet to be resolved by urban company. There is no clear idea as of when they will solve this. Of further delayed I have no other option but to file for legal action

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    1265
    Pending
    296
    Resolved
    462
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information