Urban Company — ruined expensive clothes given for dry cleaning

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	Urbanclap.com

I took urbanclap's dry cleaning service to get my expensive winter clothes dry cleaned. I also gave specific instructions to the professional at the time of handing the clothes to him. To ky surprise when the clothes were delivered to me i found the expensive sweater totally shrinked and it's fabric damaged, button of the cost broken and put in on of the pockets, the over coat had stains on it. I was very disappointed rather traumatised to see the condition. I complained and asked for compensation since they have posted on their app that there is a customer protection of rs 10, 000 in case of any damage. Initially they didn't accept it but later they said they can pay 5000 only since i don't have the bill to prove the cost of the clothes damaged. I told them who would keep the bill for an year old item but they didnt accept and kept telling me only 5000 will be paid. I have suffered a loss of at least rs 40, 000. The sweater itself was of rs 30, 000 alone. I have also attached the pictures for your reference. These people even went to the level of lying that the customer protection is 5000 and not 10, 000. What i am seeing on the app is a technical bug as told by one of the person i spoke to. They are bug cheaters and have mentally given me lots of stress in last few days.