Urban Company — Service

Dear Sir,
My complaint is about the treatment meted out and blatant lies.
I had booked a carpenter yesterday morning for the 630 pm slot. After having paid the necessary charges Rs138/- I got a call from the carpenter asking me to send details and photos.A little unusual but I did. He called back after some time that he would not be able to attend to my requirement as he would need a helper and would have to buy some wood etc(Extremely feeble escuse - what else is a carpenter supposed to do- fix nails in walls for paintings??) Incidentally the job involved cutting the frame of a dining table on two sides and fixing a spar of 18"on both sides to extend the table. NO ROCKET SCIENCE!
Since I had no option I accepted and asked him to organise the refund. I was told that I would have to do it from the app which I did. I got a message that they tried and could not get through and are closing the query!! Then the carpenter called and said he would come at 630pm . The message was sent that they tried to get in touch thrice .. All I can tell you it was a blatant lie as there were no missed calls .
Today I checked the app and the amount of Rs 138/- has been refunded. The point was that a) Obviously you have very spoilt carpenters and they want to do easy jobs that require very basic skills b) the way your back office has a total disregard for client serving and lack basic courtesy.
Thanks
Ranjit Lall
Bangalore
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