Urban Company — Service for Chimney deep cleaning

Address:

floor Asyst Park, 37, 1, GN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

I had booked for chimney deep cleaning service to be carried out at my home at Salt Lake Kolkata on Sun, Feb 26. The service person calls me at 10 am to inform that he wouldn’t be able to come due to some death that has happened in his family. Till then, the UC App was showing that the service person was 30 min away, so we’re all waiting. He should have informed in advance about his incapacity to deliver the service on scheduled time to his organization (Urban Company in this case), so that appropriate action could hv been taken and the service could be delivered at scheduled time by a replacement service person. Very very unprofessional service and behaviour by UC and its service personnel.