Urban Company — Service undertaken

Hi Team,

I have booked for a service on 11th Aug, 2020 for cleaning a balcony pipe for an amount of Rs.268. The concerned person called me but i could not pick his calls and there by he cancelled the booking. I have been charged with a a cancellation fee of 100rs and the remaining amount of 168rs needs to be refunded. It's been 9 working days now and i still didnot receive the refund. This is really disappointing for a customer who approaches you. Want you to look into this issue as high priority and refund the amount.