Urban Company — simply the worst service by team urbanclap!

Address:Chennai, Tamil Nadu, 600125
Website:Urbanclap.com

Few days back i booked a service of my scooty repair. Firstly the unprofessional behaviour by their vendor for calling me and asking me to come on a different time slot. After i complained on urbanclap customer care, they came on time slot i choosed to. The mechanic took my vehicle and he called me up after a day informing me about the condition and major issues with it. Despite of knowing that just by charging the battery the vehicle will only run for a day or 2. He advised me to just charge battery and did minor repair and charged me bloody rs. 560/-. And, when i said that i will pay by urbanclap online pay (I choosed to pay online while booking a service) he forced me alot to pay by paytm wallet or cash. And, handed over a duplicate manual hand written invoice.
That day vehicle was working fine. Very next day it stopped while i was going to market. I left it then n there and came back home by cab (Costed me rs.50). Then i complained on urbanclap customer care. They said the mechanic will visit the same day. Guess what? They came after 2 days. My vehicle was parked at an unknown location because i could not lift it till my home. It wasnt starting at all. Then upon comming after 2 days, the mechanic called me after checking the vehicle that it has very major issues and will cost around 2 to 3000. I thought i was looted. When on the first visit they checked they should give me complete information. I was fooled for a day to pay those 560 rs. It is my hard earned money. My vehicle is parked even after paying and not repaired at all. Just the battery was charged.
Now, i just want 1 thing, i need a refund of all my amount including what i payed for my cab. Or else, i will have to go legally through customer forum.

Thank you.
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    1491
    Pending
    433
    Resolved
    509
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information