[Resolved] Urban Company — Sofa destroyed by their professional

Shreya Bhatla

Nov 27, 2021

Address:

Panchkula

I ordered a sofa cleaning service on monday 22nov 2021 and that person destroyed the leatger sofa by using harsh chemicals. Since then I have been raising a call request but nobody is answering.. I have emailed on their customer care email and they just tell me that they will contact in 24 hours but it has been 5 days. I have got no response whatsoever.

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Dec 30, 2021

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Urban Company Customer Care's response Hey Shreya,
This is definitely not the kind of experience we would like you to have. We're sorry for this instance. We have escalated this issue to the concerned team. We will reach out to you at the earliest, please bear with us.
Regards,
Team UrbanCompany