I am badly suffered with the service work done by your team against complain for repairing of my Panasonic Invertor AC.
So I am writing this mail with a lot of hope & belief that concerned authorities will intervene to get the issue sorted out.
Yesterday I booked an appointment again in Urban company to check & resolve the issue. (I have been facing problem since last 10-11 days). Now Mr Udit Kumar, a new professional tech was came for handle the complaint. He checked both AC Indoor & Outdoor Unit (outdoor is not working since last service handled and done by your untrained technician, Mr Vivek on Saturday 17.07.2021)
After diagnosed it he gave me estimate around 8000 Rs + for PCB repairing with other expenses. He also said that other parts may also be damaged like compressor, outdoor fan motor etc., even gas refilling may be refilled again if not change in proper way in last visited.
Then I told him about last visit of tech. Mr Vivek (Urban company’s professional) who said that your unit is taking 7 ampere & back pressure is showing 180 PCI, so need to refill the gas in liquid form and it will run again like before . I also told him that Mr vivek did’t use ac gas vacuum pump before refilling the gas. Then Mr Udit said to me that before refilling the gas, vacuum pump must be used then gas should be refilled and I clearly say, if meter was showing 7 ampere and back pressure was showing 180 pci, it means gas has been increased and he should be decreased the gas and there was no need to refill the gas. Now it has been cleared that due to lack knowledge of your tech., he damaged my AC outdoor unit as a result now it’s not working.
Actually first time when I booked a complaint regarding AC is less cooling at that time my both AC unit indoor & outdoor was working properly and problem was less cooling but due to your untrained tech, visited on Saturday 17.07.2021 now my outdoor unit is completely shut down and not working.
So request you to take it on priority and resolve my AC unit under The Urban Company Insurance Protection Programme.
Many Thanks
Birender Singh Bisht Was this information helpful? | 
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