Urban Company — TV was damaged further by Urban clap professional

Urban Company — TV was damaged further by Urban clap professional

S Sheela A Mar 13, 2022 Mar 23, 2022 This thread was updated on Mar 23, 2022

My 49inch Sony TV was showing some lines. I have booked a service in Urban clap on around Feb 18th. It was taken by a professional saying that it will be fixed in 4 days. After 4 days, when I called the professional, he didn't pick up my call. On Feb 22 nd, received a message, saying, the motherboard of my TV was gone and hence no display. After so many complaints made to the customer care, my TV was sent back on March 11 th, with no display. My 50K TV was repaired by the professional. Now, I cannot do anything with the TV. Was this information helpful? No (0) Yes (1)
Urban Company customer support has been notified about the posted complaint. Verified Support Mar 14, 2022 Urban Company Customer Care's response Hi Sheela, We would like to take a closer look at your concern. This has been forwarded to the concerned team. A representative will be in touch with you to discuss the issue and help resolve the issue at the earliest. Regards, Team UrbanCompany Mar 21, 2022 Updated by Sheela A My complaint is not yet resolved. I want Urbanclap to compensate my moneyloss.
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Sheela A

Mar 21, 2022

My complaint was not yet resolved. We have a video proof, to show that our TV was working fine with some lines, before the Urban professional has taken it for repairing. One professional has called and told he will come and diagnose again on March 20th. But no one has called or visited. I want Urban clap to compensate my loss.

Sheela A

Mar 23, 2022

Today 2 people came from Urban clap to check and they have confirmed that the TV is in dead condition and it cannot be repaired. When we checked with the Sony company before booking a service with Urban clap, they were ready to buy back our TV for 25 K.
Now, we have to purchase a new TV. As my Sony TV was damaged by the Urban clap professional, I want a reimbursement of 20K to buy a new TV.