Urban Company — Unethical Practice and wrongly overcharging

Address:	Gurgaon (head Office), Noida
Website:	urbancompany.com

Date : 09 January 2024
UC Invoice No: UCIC[protected]
Icicident Description : I booked my Gyser service through Urban company on 7th Jan and was attendednt by them same day. The technician advised that heating element is to be change and will cost 2200 which I agreed and he chaged it today. I got invoice from Urban company showing service charge, Elelent cost (1600) and GST totaling to INR 2120 and it also shws 250 to be adjusted which was paid earlier. I approved and paid it online . later there was one 180 Rs amount was also added as one of the connecting pipe was also changed. however, when asked about waranty card for element,
a) he first handed a bank waranty card and when I asked for the dealer stamp, he told GST invoice will be requred to I need to pay extra which I refused.
b) Than he told that only UC warrant applies and he will not share any bill whereas UC representaive who called for raising additional amount invoiced, told technician will only provide supporting for material warranty.
c) When cchased and confronted, Urban company, smartly rasied invoice not shwing material cost of heating element (its only showing pipe as material) and wrongly showing 1700 Rs as service charge (by the way which is not there for any gyser service even on their site) to avoid responsibility of any product related warranty as there warranty section says 30 days for service and for material it says no warranty for any material which is not billed (means whatever is billed, it should be under standard warranty as per material catagory, heating element is usually for 1 year)

Now, when asked for the Invoice, they have shared a invoice, not showing charges for element as a line item (which is charged to me) and warranty should be provided.

Uraban company should be penalised for such unethical practices and compensation for harrasment should provided to me. Moreover, they have not provided any compalint No or mail id for raising gravience and geting it addressed with them. Only chat option is provided so the records cant be kept.