Urban Company — Urban Company-Inappropriate deal

Urbanclap complaint.
I had used urban company for cleaning my 1400 sq ft duplex house at baroda, Gujarat for the first time in 2022.I was very satisfied and reffered to all my friends in different parts of India.There was a minor damage in the floor though.
Recently I moved from overseas after my retirement and moved to Baroda city to live.Soon after I reached Baroda, I fell sick and is hospitalised.Hospital wants to discharge but, not able to go as the house needs to be cleaned.
Based on my previous experience, I booked a slot at 1 pm on 5th mar for cleaning my house.They had accepted the booking but at 1250pm they communicated their failure in arranging cleaning people and rescheduled to 6 th mar at 9am.

Today, on 6th march, from 9-1030 am, they did not start the job saying that the category of booking was not right and they say the house will come under villa category for which i have to pay rs.14000/- (double the amount than what I paid last year).
My house is not a villa, its 3bhk duplex house, a typical small home in gujarat of size 1400 sq ft.Last year I paid 6048/- under ‘Premium home deep cleaning’.
Its an empty house with very few furniture.I am opening the house after one year after UC cleaned the house in 2022.Immediately after cleaning, I had to close and leave.
Further, The workers do not have dress code and looks like hand picked from here and there.

The whole incident has completely disappointed me.Since I am still in hospital and my wife and my brother is facing the situation at the site.Doubling the price in one year, categorising the house wrongly and the way they dealt the situation is totally unacceptable especially when I have become sick and do not have a choice.I would call it a exploitation.
I have my another apartment ready in the same city which was to be taken up next for cleaning but, I would never go for Urban Company atleast.Also, I will pass on this experience to all my friends.
It is dishearting to see that our Govt. is not the only responsible to make the country progress, now its our turn to change ourself and be truthful and efficient and be loyal.
I request you to look into this issue and see that customers are not punished for the inefficient applications that you have made and not the customer.