Urban Company — Urban Company's services and UC Membership

Address:

Dum Dum Cantonment, Kolkata

I booked 2 services Geyser Checkup and Intense Bathroom cleaning. Geyser professional just uninstalled my geyser and told it would not be possible to repair. I basically paid 249 Rs for uninstalling a geysar!!
Intense Bathroom cleaner said that bathroom could not be cleaned with the service, I booked. I need to go for booking 6-7 such services to clean my bathroom.
I became UC membership by paying 299 Rs few months back and UC could not fulfil any of the 2 services.
I am extremely disappointed with the the way they fool customers. Big advertisement, lot of promises on to the services, but their professional can only be at site on time and curteous.
The geysar repair professional even fooled me the way he talked and managed 5 ratings by saying lot of 'sorry's. As we do not get this kind of courtesy from the service professional available in the market, we get into the 'trap' of their politeness.
I now understood that the professionals are very professional attending the requests, but do not have adequate working knowledges.
I want the money back for that geysar service (Rs 249) want the money back for UC membership (Rs 299).
There is no way to cancel UC membership and request for a refund from their portal. What one is going to do with the membership when they do not have service professionals.
Also they should stop those eye-catching advertisements (like 10X stain removal etc). All these are false propaganda.