Urban Company — Very Bad Experience with Urban Company RO

Very Bad Experience with Urban Company RO – Please Think Twice Before Buying

I bought an Urban Company RO on 17.10.2026, and it was installed on 19.10.2026. Today is 03.11.2026, and we have not been able to drink even a single drop of water from this RO.

Since the day of installation, the TDS of the so-called purified water has been around 180 or even higher. Their team keeps telling us to throw away at least 50 litres of water to bring the TDS down. More than 15 days have passed, and we are still throwing away water. The taste of the so-called purified water is also very salty.

We have complained multiple times, but nobody seems to care. Urban Company's engineer has visited our home 3 times and has also confirmed that the RO needs to be replaced. However, they are still not replacing it.

Every time we call customer care, we have to explain the entire problem again to a new agent. They simply tell us that they will get back to us, but nobody ever does. We are completely frustrated with this kind of service.

Honestly, we feel cheated by Urban Company. We paid our hard-earned money for an RO so that our family could get clean drinking water, but we are still struggling to get even a single glass of water from it.

I request everyone with folded hands: PLEASE THINK TWICE BEFORE BUYING AN URBAN COMPANY RO. Based on my experience, I would not recommend buying their products.

I also find it difficult to trust the positive reviews after experiencing such poor service myself.

Very disappointed with Urban Company. They have completely lost my trust.