Urban Company — Washing machine

Urban Company — Washing machine

Y yosika from Mumbai, Maharashtra Jun 14, 2022 Jun 17, 2022 This thread was updated on Jun 17, 2022

I had booked a service for my washing machine so the technician came and said that the board has gone bad this happened on the 4rth of June the tech sd have to replace the part and will cost you 4800 and took 2000 advance n left however din respond till the 11th the tech purposely kept his phone switched off. Saying that coz it used ring n then switched off. He used to only respond on wats app after saying a lot of things to him he somehow returned 2000 through gpay but has the board with him which said through watsapp will return on Monday that is the 13th but again he switched off the phone . I am so frustrated with urban company and I am tired of complaining on urban company app but no response. They are least bothered Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint.
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Urban Company Customer Care

from Gurgaon, Haryana

Jun 14, 2022

Verified Support

Hi Yosika,

We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

Regards, Team UrbanCompany

Reply

yosika's [Complaint's author] reply, Jun 17, 2022

Sorry to reopen this case but the tech who returned the board which he had taken has returned a faulty board as i checked it with some other private technician and he said the entire board has been changed now becoz of the this i cant get the board repaired by any one else also this kind of service is ridiculous as my mom who is now washing all the clothes by hand even at the age of 60. Now its a health issue as she is physically not fit now i need a compensation from urban company all i need is to get a a new board which is workin or a machine which works because of this we are facing a lot of issues

Urban Company Customer Care

from Gurgaon, Haryana

Jun 17, 2022

Verified Support

Hi Yosika,

We regret to hear about the experience you had with us. This is certainly not the kind of service we intend to deliver. Please share your registered contact details with us on [protected]@urbancompany.com so that we can get in touch with you and resolve the issue.

Regards, Team UrbanCompany

Reply

yosika's [Complaint's author] reply, Jul 12, 2022

what have I said wrong about this company this company is filled with third grade criminals and i was rite they promised me to return Rs.6500 and said will reflect in your account within 2 days took my ifsc code a/c no and cheaters the entire company is filled with frauds am at loss because of this and they dont care the only reason is i waited is i thought it mite take some time but i got a call on the 1st of July 2022 and today is the 12thof July 2022 and no bank would take so many days to refund plus they wouldn even return my mails if they actually refunded they would have atleast replied to my mail.

Regards

Pradeep Ramanujam(SAM)
7208303271

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