[Resolved]  Urban Company — Washing Machine repair service

Address:Bangalore

The professional said that the PCB board needs to be repaired and will get it done by next day itself and will charge 1500. I called him up next day, he started saying that someone died at the technicians home, who was to repair the PCB board and said that he will get it repaired the next day. 3rd day I called, the professional Musthaq Mohammad said that technician is busy and will do it in the evening. I called up in the evening, he said that the part is not get available and either you can replace the part by paying 2500 or will get it done by next day. Next day the professional came at 1 after several calls from me and by urban clap team. He tried to fix the washing machine, but was unable to do it and said that the part needs to be replaced and said he will come in the evening or tomorrow. In the evening, again he didn't had the courtesy to call so I called and he said he will come by 10 in the morning. Again I called at 10 in the morning and now he is saying he will come in the afternoon and talking very rudely. He has even opened up whole of my washing machine and taken the PCB with himself. Also, whenever he comes, he comes with another person and before starting the service just click photos with mask and all and once the photo is clicked, he will remove the mask.

Very unprofessional behaviour from urban clap professionals.

I cannot even call another person to get it repaired since the part is also not there with me. I would want urban clap to compensate me for the loss of my time and valuable energy in this pathetic experience I have had with you guys.

Hope to hear from you soon.
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Aug 12, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2021
Urban Company Customer Care's response
Hi Samay,

We regret to hear about your experience with us. Kindly share your registered contact details on [protected]@urbancompany.com so that we can arrange a call back for you to resolve the issue at the earliest.

Regards, UrbanCompany
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