Urban Ladder — 2 months delay without update in order delivery and installation still not arranged

On 13 Aug, 2021 I ordered a product from Urban Ladder which was ideally to be delivered on 7th September and then was to be installed by Urban Ladder itself.

However after so many complains escalations done through Urban Ladder's help there wasn't any positive response whatsoever.

Daily after explaining the issue to new executive from their end, new promises were made everyday and no one later updates/ informs of the status and there wasn't any progress.

It was informed to them that I have some travel plans so even if there is a delay they confirmed product will be installed by 7 Oct, 2021 itself.

Today, finally after wasting one hour daily with them the product has arrived but tomorrow I have a flight to catch due to which installation is still pending and am not sure what will happen now as I cannot return or cancel it as well at this point.

From last three days, I am being promised a call back or mail confirmation that installation will happen either 8 Oct morning or after we come back (1-2 months from now). But still haven't received any call back or mail.

Also, separately a 10% product value coupon was promised over mail to me due to the harassment and delay that has happened but after promising the coupon hasn't been shared with me yet. Really pathetic experience.

After paying so much, investing one hour daily just to get updates, waiting for 2 months and so many lied promises no progress whatsoever.
Was this information helpful?
No (0)
Yes (3)
Urban Ladder customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Urban Ladder
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    147
    Pending
    0
    Resolved
    13
    Urban Ladder Phone
    +91 80 6740 0200
    Urban Ladder Address
    112 Karthik Nagar Marathahalli, Bangalore South, India - 560037
    View all Urban Ladder contact information