Urban Ladder — After 100% payment, UL unable to commit on delivery date

Address:	Pune, Maharashtra, 411057
Website:	Www.urbanladder.com

Order number R[protected]. I ordered a Chest of Drawers in Jul2015. Delivery was done on 31Aug (100 percent payment) with damaged panel which they promptly agreed to replace within 10 days. Later due to our of stock they kept saying "soon" will be delivered. After multiple follow-up, customer care(CC) committed within the month of Nov15 delivery will be done. When I called them in 2 week of Nov15, CC said first week of Dec, but they won't commit on exact date in writing. For online retailers receiving 100 percent payment, not able to give confidence to its customer on delivery date seems to be complete disregard for customer trust.