| Address: | Domlur, Bengaluru |
Product details - Apollo Sofa
Product purchased on Aug 2022
Issue details - leatherette damage within 6yrs of purchase.
Now I raised the complaint on January 2023 to Urban ladder for the replacement of the product as I was promised and assured that if any damage of the material within a year will be replaced free of cost. On that statement I purchased the premium apollo sofa which cost me near about 1lakh.
Now here starts the scam, while I raised the complaint Urban ladder team called me and gave me a justification that leatherette doesn't come under warranty, which was never being addressed by sales person while dealing with us or selling the product.
Now I have a question to UL if their premium product is a scrap and no reliability? As product got damage within 6months, which cost me approx 1lakh, do you think it's worth to invest? 2ndly their customer service is pathetic they don't have a decency to accept their product is a scrap, though I have a proof. PFA, I have attached one screenshot, my entire sofa has such cracks. I am really pissed off now and going for consumer court for the justification.
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