Urban Ladder — bed repair request

Address:

Pune, Maharashtra, 411041

Hi there,
I have purchased sutherland hydraulic storage bed king size (Dark oak) on[protected].
Also it got repair twice till now. This is my third request i am sending to you guys.
Please have a look attached images for damaged part of the bed.

Request you to repair it asap.
I am not at all satisfied for this product, as it is not up to mark and is not robust.
Looks it is having very poor quality of parts those are getting break frequently.

Kindly provide me permanant solution for this problem.

Below are my order details for your reference,
Sales order no: r[protected]
Invoice serial no.: dcrj/15-16/010610
Invoice date:[protected]