Urban Ladder — Damaged bed needs replacement

Address:

Bangalore JP Nagar

We bought single bed from Urban Ladder vide our order number R[protected]. However within 11 months it broke and we have been chasing Urban Ladder for replacement of broken bed. Our complaint number is 01949264. Since 15th October 2020, we are trying to reach out for replacement. Earlier we got the mail that by 21st November it would be replaced. Now the date is changed to 21st December 2020. It is very disappointing to see this type of response from the reputed brand. With this type, they lost one customer. I request Urban Ladder to arrange for replacement immediately.