| Address: Kerala, Ernakulam, 682021 |
ORDER NUMBER
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Product Coffee Table ordered and delivered on time.
Signed the delivery and next day opened and installed by Urban Ladder employee.
We checked the product and felt very disappointed with the finish and quality.
All edges have damaged marks, grew cutting not done professionally, Score marks and cracks, No proper sanding done. Mostly the quality we need is from the wood. Nowhere on website shows the type of wood used for the making. It feels like a soft wood which can cause even an impression if pressed by nail.
We need to return the product. Not interested in replacement as we are being cheated.
Complained to customer service and as advised some team came to check and they said will repair or replace. Which we cannot accept as we disagree to the quality of the product. Only to be return and refunded. And the team from Urban Ladder who visited has no idea how to proceed.
Urban Ladder we ordered product with trust and this issue has to be handled.
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