Urban Ladder — Delay in delivery of product and no proper response from support team

Address:

P7-1201 SNN Raj Serenity Yelenahalli Begur Koppa road Bangalore 560068

I have been cheated by the e-commerce site urban ladder on my booking of a non storage bed. My first order #T[protected] was placed on 28/04/2023 for three items and all of them were prepaid. Out of the three items one product sent was a wrong product and after raising a ticket the product was taken back after 15 days after continuous follow up. The item was subsequently cancelled and the refund issued after 15 days.

Again another product was ordered from the same e- commerce website vide #T[protected] on 29/5/2023 and fully prepaid. As per the booking status the product was to be delivered on 25/6/2023 and so far NOT DELIVERED . When I call the support team no satisfactory response is given. Even email grievance is also not attended to.

As a consumer i want a speedy redressal and compensation as two times the URBAN LADDER has cheated me. They use customers fund and don't bother to respond.

I am a highly frustrated and disappointed consumer with no way of getting a proper redressal.