Urban Ladder — Delivered poor quality products at full price and refuse to address concerns

Website:

www.urbanladder.com

I had purchased a Genoa wing chair from urban ladder which was delivered to me on the 5th of November. Cut to a month of minimal usage( we have no kids or pets) I notice the fabric comes loose and the chair has just 3 bushes the fourth leg has none. The area where we sit is worn off like a chair that usually does after alteast years o[censored]sing it. Now when I reach out to customer care I'm told they cannot address the issue of the fabric being worn out since it is not covered jn the warranty(Complaint #[protected] How can a brand new chair worth approximately 20 thousand wear off within days o[censored]sing it.