Urban Ladder — delivery, quality and refund

Website:urbanladder.com

Order id: r[protected]

‭this might be rhetorical to begin with, the product was to be delivered on a set deadline and they have constantly defied the timelines to be only be able to deliver something after almost 4 weeks, and when the product arrived it was crooked and subpar, would not rest on the floor to which they wanted to do a patch work and repair a new product
And to which i had to cancel this and ask for a refund, to rub it on to my face further the process is apparently going to take another 12 days. What a nightmare of a service would this be?

The cxo, customersupport or anyone up the
Escalation matrix seems to pay no heed, what are my rights here? Drag them to consumer forums and slap a lawsuit for providing such a delightful experience?
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    Urban Ladder Phone
    +91 80 6740 0200
    Urban Ladder Address
    112 Karthik Nagar Marathahalli, Bangalore South, India - 560037
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