Urban Ladder — Fraud company urban ladder R[protected]

Dear team,
I had ordered the below item on 18th may 2020 but still its showing ready to ship and no further update is given to me. Can you tell me what is the status of my order? When will i receive the order its been 1 month and i have not received it yet moreover please provide me the invoice for the order so that i can apply for reimbursement from my company. This was my first experience with you guys and your service is too pathetic beyond any imagination will never recommend it to anyone.