Urban Ladder — Furniture - Three Seater Recliner Sofa

Address:	1st, 2nd and 3rd Floor, No 259 and 276, Amarjyothi HBCS Layout, Domlur, Bengaluru 560071
Website:	www.urbanladder.com

I had purchased a 3 seater recliner and a single motorised recliner from Urban Ladder in mid of 2018. We used the product judiciously till March 2020 (only two years) then we moved to a different home in May'20. Now in Apr'22 we come back to the home and see that the outer skin (Upholstery) has started come out from many places which makes it very shabby.
Now after taking it up with Urban Ladder, first of all they charged advance payment for an inspection of the product. I requested them to get the inspection done and i will pay on the visit but they didnt agree. Finally i paid the money but after that they did not send me any information as to when will the inspection happen. Then after one day i had to myself call and then they said that the inspection would be possible after next 24 hours. For that also i had to follow up again and they did not call or infrom on their own even after taking advance money.

After the guy inspected the product I was out of home and then when i called him what was his observation, he informed that he will not be able to share his observation with me but only with his office. I requested him twice but he did not agree. Then i got an email that my sofa's FOAM, SPRINGS and UPHOLSTRY all are damaged and the charges for a essential repair would be 32k. Can you imagine the charge of 32k of a 50k recliner. I was surprised with such high charge that too for a costly item and that too after 3-4 years only that too after using the product only for 2 years and with good care.
Now after speaking, requesting and email my concern and asking URBAN ladder to share some burden jointly or give me some discount as this was a genuine problem but they did not even give me a single rupee discount.

Now tell me which customer will not feel cheated by first buying a Rs 50, 000 costly recliner and then spending another 32k because of the bad product quality that too only in 3-4 years time. I am genuinely asking to share 50% share from either side which they are not agreeing, then I asked them to give their possible support but they didnt even reduce a rupee.

I am totally cheated by Urban LADDER and due to this my 50k hard earned money has also gone wasted. In addition, I have faced a lot of tension and also spent lot of time requesting, responding and communicating with them but all are in Vain. Their response time was also so bad that it used to take 24-27 mins to reach to the After Sales service team members.

I request the authority to take stricter action as i am totally cheated with the bad quality product but the company is neither accepting