Urban Ladder — horrible after sales & lower quality products

I had a semi decent experience with their sales. But the after sales is horrible! Bought 5 items for the drawing room.

- the lamp went bad within the first month
- the bookshelf door came off its hinges within the first 3 months

After a month of follow up with their after sales team they finally came and repaired the bookshelf, but the lamp is still pending. Apparently next month now! So 3 months. Hmm!

The bigger issue i have with them is that they don't support with dismantling the products they sell. So if you have to shift houses you feel kind of stuck. Some of the products they sell have specific ways in which they are to be installed or dismantled. So it becomes tricky to get a normal carpenter to do this. They don't provide any sort of manual with the products either.

So to wrap up. Great app. Decent delivery process. Average quality products horrible horrible after sales. Buy small items from them. Stay away from anything with moving parts (Cabinets, beds etc.)

Verdict : stay clear until they fix after sales as a process internally.